Privacy Policy
Last updated: June 2026
This Privacy Policy explains how PrimalScan collects, uses, stores, and protects your information when you use our app, website, AI food scanner, AI coach, recipes, premium features, and related services.
By using PrimalScan, you agree to the practices described in this Privacy Policy.
1. Data we collect
We may collect the following types of information:
Account information:
- Email address
- Username or profile name
- Authentication information
- Account status
User content:
- Uploaded meal or food images
- Food scan inputs
- AI requests
- AI coach messages
- Correction requests
- Scan history and saved analysis
Usage and app data:
- App usage activity
- Feature usage
- AI scan usage and remaining limits
- Streaks, achievements, and progress data
Subscription data:
- Subscription status
- Premium access status
- Purchase-related identifiers from Apple App Store, Google Play, or subscription management providers
We do not intentionally collect medical records, diagnosis information, or emergency health information.
2. Why we collect data
We collect and use data to:
- Provide AI-powered food scanning and food analysis
- Provide AI coach responses
- Maintain your account
- Save your scan history, progress, streaks, and achievements
- Manage free limits, AI scan usage, and premium access
- Process subscriptions through Apple App Store or Google Play
- Improve app performance, safety, and reliability
- Prevent fraud, abuse, spam, or misuse
- Provide customer support
- Comply with legal, platform, and security requirements
3. AI processing
PrimalScan uses AI systems to generate food analysis, nutrition-related explanations, and coaching responses.
Your uploaded images, food inputs, AI requests, and chat messages may be processed by AI service providers in order to generate app responses.
AI-generated results may be inaccurate, incomplete, or inappropriate for your personal situation. PrimalScan does not provide medical advice, diagnosis, treatment, or emergency guidance.
4. How we share data
We do not sell your personal data.
We may share limited data with service providers needed to operate the app, including:
- Cloud database and authentication providers
- AI processing providers
- Subscription and purchase management providers
- Apple App Store and Google Play billing systems
- Customer support or email service providers
These providers may process data only as needed to provide their services to PrimalScan.
5. Subscriptions and payments
Premium subscriptions are processed through Apple App Store or Google Play.
PrimalScan does not directly collect or store your full payment card details. Payment processing is handled by Apple, Google, or their authorized payment systems.
6. Data storage and retention
We keep your data only as long as necessary to provide the app, maintain your account, comply with legal obligations, prevent abuse, resolve disputes, and enforce our terms.
Original food images are automatically deleted after successful processing. When required for scan history, PrimalScan retains only a lightweight preview. Free-user scan results and previews are retained for up to 12 hours, while Premium scan results and previews are retained for up to 7 days. Coach conversations are session-only and are not stored as conversation history.
Deleting your account removes your retained scans, previews, and associated account data.
If you delete your account or request deletion, we will delete or anonymize personal data associated with your account unless we are required to keep certain information for legal, security, fraud prevention, or accounting reasons.
Some locally stored app data may remain on your device until you delete the app or clear app data.
When you delete your account, we delete your personal account data and history. We may retain minimal anti-abuse records, such as a hashed trial identifier, to prevent repeated free-trial abuse, fraud, or misuse. These records do not contain your email, profile, scans, chats, or images.
7. Account deletion and data deletion
You may request access to, correction of, or deletion of your personal data.
You may request deletion of your account and associated personal data by using the account deletion option inside the app or by emailing primalscansup@gmail.com.
Please include the email address connected to your PrimalScan account so we can identify your account.
8. Your rights
Depending on your location, you may have rights to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to certain processing
- Request a copy of your data
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at:
9. International data processing
Your data may be processed and stored in countries other than your country of residence. Data protection laws in those countries may differ from the laws in your country.
When required, we use reasonable safeguards to protect your data during international processing.
10. Security
We use reasonable technical and organizational measures to protect your information. However, no app, website, database, or internet transmission is completely secure, and we cannot guarantee absolute security.
11. Children
PrimalScan is not directed to children under 13. We do not knowingly collect personal data from children under 13.
If you believe a child has provided us with personal data, contact us at primalscansup@gmail.com and we will take appropriate steps to delete it.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we may notify users in the app or by other appropriate means.
Continued use of PrimalScan after changes means you accept the updated Privacy Policy.
13. Contact
For privacy questions or data requests, contact:
Last updated: June 2026